This policy outlines the way that Think Legal collects, holds and discloses information about individuals. We are subject to the Privacy Act, which includes the National Privacy Principles. The National Privacy Principles sets out the way in which personal information, that is information or an opinion relating to an individual which can be used to identify that individual, must be treated. Additionally, our professional obligations include that of confidentiality.
Fundamental to our business and our relationship with our clients, is protection of confidential information. All information collected or received about a client matter is strictly confidential. We will not disclose this information except when required to do so to comply with any Court order or authorative tribunal, statutory requirement or legal duty. Failure to give the firm requested personal information may affect our ability to meet our obligations to you or our client.
When and how do we collect information about you?
We collect personal information from you when you
- seek our legal advice
- engage us to act on your behalf in a matter
- request that we act as your agent or provide legal services to you
- are involved in a matter and we represent the other side
- you request information about us or the services that we provide
Information we collect may include the following:
- contact information, including name, address, telephone details
- employment details such as job title or position
- membership of professional associations or boards
- where necessary, financial information
- where necessary, health information
How do we collect the information?
We only collect personal information that is necessary for us to carry on our business functions, and do so only by lawful and fair means and will not collect information about you in an unreasonably intrusive way. The information we collect depends upon the nature of our dealings with you.
- We collect personal information from a number of sources including:
- directly from the individual to whom the information relates
- in litigious matters, from the person(s) for whom we are acting and from other individuals
- from companies about their employees and contractors
- from companies about their customers and suppliers
- we also collect statistical information from our website which tells us about visitors to our website. This information does not identify the visitor to the website, but identifies the date, time and duration of visits and which pages were visited. This information is used to help us administer and improve our website.
Use and disclosure of your personal information
We will only use your personal information for the reasons we collected it. Unless we have first obtained your consent, these reasons and the parties to whom we might disclose it will be reasonably apparent to you when we collect your information and our use and disclosure of that information will only be for our business activities.
Think Legal may use your personal information in one or more of the following ways:
- to provide the services you requested or require
- manage the relationship with our clients, and to improve service provision
- facilitate our business operations, including advising our clients about legal developments, other services and to ensure we are fulfilling our legal requirements
- where we use personal information to keep clients and potential clients informed about our services, we will remove you from our mailing lists if you request us to do so
We may disclose personal information for the purpose for which it was collected, and also:
- subject to our obligations to our clients, and in the fulfilment of our legal responsibilities, to any person where necessary in the provision of legal services
- on a confidential basis, to external service providers, where necessary in the provision of legal services
- either where the law requires us or where our clients consent for us to do so
- with the consent of the individual to whom the information relates
- within Think Legal as a part of carrying out business operations
- we do not sell, rent or trade personal information
We take all reasonable steps to ensure personal information disclosed to and used by us is accurate, complete and up-to-date. We need your assistance in keeping our information accurate and ask that you contact us should any of your details change.
Think Legal takes reasonable steps to protect and secure all information that it holds against misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods.
We take reasonable steps to hold information secure in an electronic or physical form. Information is stored in access controlled premises or in electronic databases requiring logins and passwords. All staff having access to confidential information are subject to confidentiality obligations.
Access to information
We provide individuals with access to personal information that we hold in accordance with the requirements of the Act, subject to some exceptions allowed by law. In particular, if we hold information about you, and you are not our client, then it is unlikely we will be able to disclose information to you unless our client consents. This is due to the solicitor-client relationship
On your request, we may be able to supply such information that is accessible and which may lawfully be provided without breaching our professional obligations. We may recover from you reasonable costs incurred in supplying this information to you. Individuals requesting access to their personal information will be advised of the likely cost in advance. In keeping with our commitment to protect the privacy of personal information, we will not disclose personal information to an individual without proof of identity. If we are not able to disclose information to you, we will give you reasons for this.
If an individual is able to establish that personal information that we hold is not accurate, complete and up-to-date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date, where it is appropriate to do so.
- request a copy of their personal information
- ask us to make amendments to our record of their personal information
- ask us to remove any of their personal information which you do not wish us to retain
Should you have any concerns about how we deal with your personal information or any questions about this Policy, please email email@example.com Alternatively, you may wish to visit the Office of the Privacy Commissioner at www.privacy.com.au.